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IT Technical Support Specialist (Retired) for an organization with 50,000 users for over 30 years.  My first computer was a Radio Shack TRS-80 (8-bit Z-80 processor, maxed out at 16Kb of RAM and a tape recorder for "Data storage" with a teletype terminal machine rigged out as a printer through the serial port) when they first came out 1977, which means I've been through ALL the versions of MS-DOS and Windows since they were released (with two "non-business market" exceptions: CE and 8 ) as well as some experience with troubleshooting dedicated word-processors, Apple, Mainframe, DEC Mini-computers, and *nix systems.  Job-wise I had to learn how they (and their various programs) worked in order to solve peoples problems with them, but most of my later career was focused on "Windows, the Operating System".  Most of that (beyond various programming languages) was self-taught from the manuals, but I also got technical training not generally available in public schools or even college.  I've been playing computer games the entire time.  But I'm the first to admit I don't know everything; just more than the average user.  My biggest advantage is experience and exposure to the problems of lots of different systems (hardware and software) and programs.

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