Resident Evil 2 (2019)

Issues with Pay Pal payments over the past couple of weeks

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We've noticed an increase in support tickets recently related to payments failing when attempting to purchase Supporter or Premium Membership on the site. This issue seems to have only affected a small subset of people who have purchased membership through Pay Pal, but it's important I get the word out so these users are not out of pocket or out of membership they legitimately paid for on the site.

The issue was caused by a communication error between Pay Pal's services and our services. We've put a fix in place and will be monitoring the situation closely over the coming weeks.

If you've purchased Supporter or Premium Membership from us over the past two weeks, please verify that your membership is working properly. Similarly, if your payment "failed" for whatever reason, and you tried to purchase the membership again, please double check to make sure you were not double charged. If you find any issues or anomalies related to your purchase do not hesitate to contact me, providing any pertinent details, and I will get to the bottom of it as soon as possible. If you already sent in a support ticket over the weekend, I'll be taking a look at them right now.

Our paid memberships are extremely important to us and the continued existence of the sites, so please rest assured any issues will be looked into seriously, reimbursed where necessary and compensated accordingly.

15 comments

  1. Thandal
    Thandal
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    Personally...I hate PayPal! They want info all the way to your bank acct numbers which I didn't give them. That's where we parted ways. What are our payment options here at Nexus? Sorry, I'm old, I forgot...It's allowed for old farts.


     
    a.  No need to give PayPal your banking info.  A CC is adequate.
     
    b.  The Nexus accepts either PayPal or CC for Supporter/Premium membership.  Perhaps you could use the latter?
    1. KOROGG
      KOROGG
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      I'm not sure where you are located. I live in the United States of America. I use a store-purchased American Express debit card called A BlueBird card for all of my online purchases. Unfortunately "Nexus" does not accept my Bluebird American Express card and my bank requires my special permission to do overseas purchases which I basically refuse to do anyway. So, I have the Bluebird card connected to my PayPal account. This prevents anyone from being able to get any of my normal banking info. If you live in an "other-than" third-world country there is probably some kind of a pay as you go debit card available for use in the same way. I hope this helps.
    2. JerryBlues
      JerryBlues
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      @ccjr57 How old are you ?
      I use PayPal and have for years, great way to pay.
  2. ccjr57
    ccjr57
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    Personally...I hate PayPal! They want info all the way to your bank acct numbers which I didn't give them. That's where we parted ways. What are our payment options here at Nexus? Sorry, I'm old, I forgot...It's allowed for old farts.
  3. reptileye
    reptileye
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    In other news, we are not making a profit we swear!
    1. Dark0ne
      Dark0ne
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      Said no one on this site, ever.
    2. HomicidalGrouse
      HomicidalGrouse
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      You got something against profit? People who provide a service (that you apparently find valuable in some way, evidenced by your presence here) getting paid?
    3. JD_Hman
      JD_Hman
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      Don't feed the troll.
  4. TheMetroidThumper
    TheMetroidThumper
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    We've noticed an increase in support tickets recently related to payments failing when attempting to purchase Supporter or Premium Membership on the site. This issue seems to have only affected a small subset of people who have purchased membership through Pay Pal, but it's important I get the word out so these users are not out of pocket or out of membership they legitimately paid for on the site.

     
    Paypal are a bunch of douchenozzles. And on the payroll of a certain someone I might add... https://i.chzbgr.com/full/4201726976/h731B9102/
  5. acidzebra
    acidzebra
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    In response to post #71749438.


    Spoiler:  
    Show

    Said no one on this site, ever.
     


     
    How dare you try and run a business that provides a valuable service to its customers AND makes a profit AND hires paid staff AND runs all kinds of fun prize events! For shame!
     
    /heavysarcasm
     
    FWIW, I still think Nexus got the short end of the stick on this sweet lifetime premium thing I got a few years back, lord knows how many mods I downloaded since that time at high speed, but thanks for all the fish bandwidth and fun
  6. KennethElliot2015
    KennethElliot2015
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    i just recently bought mine tho paypal last week and i did notice it toke about a week and a half.
  7. fftfan
    fftfan
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    Great to know! I'm planning to likely get premium over the next month or so, may be likely to use PayPal
  8. moonraker481
    moonraker481
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    I would like to see dow's pad by a card like the one's you get at walmat . The last time I pad my dow's and pay pal it cost me $ 35.00 and that was for $ 24.00 dow's .
  9. chris7479
    chris7479
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    Thank you for the quick reply to the ticket/email i sent out, i really hope you guys can get this fixed soon :D
  10. DoctorKaizeld
    DoctorKaizeld
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    I hope y'all get it sorted out. Always sucks when things randomly break