Invalid email addresses and you

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We've made a small change to the site today to inform any users whose emails are "bouncing" that they need to update their email records.

A bounced email is basically an email we've sent you and then received back saying that the email is undeliverable.

Bounced emails are bad for us as they are expensive to deal with on our email delivery platform and ultimately, if you are using the wrong email address or an email address that does not work/exist any more then you will never be able to recover your account information if you lose it. Nor will I, as the only way I can verify you are who you say you are is through the email address attached to your account. Something I, for some reason, get blamed for regularly in the site Support tickets.

To clarify, we do not use your email addresses (or any of your personal data) for marketing purposes, nor do we, under any circumstances, sell your email addresses to third parties. Any emails we've sent in the past 7 years have been automated emails that you will have specifically asked to receive for things like forum notifications when something in a thread you are following has changed. You can turn these off at any time in your notification settings area on the forums.

On that note, our records show that more than 50% of you, some 7.8m members, have left the "Send me news and information" checkbox ticked when registering an account, which means that we could send you marketing emails or newsletters if we ever did them. In the interest of complete transparency, you can also turn this setting off in your notification settings area if you so wish.

In the 16+ years this site has been running I have only ever sent out 6 bulk emails, the last of which was in 2011 to send invites to the mod author group to some 5,000 users at the time. It is likely I'll use it again to contact mod authors about our impending Donation Points system, so, if you don't want to receive an email once in a very long time from us, you know what you need to do (if you haven't already!).

If you have received this email update notification on the site (which shows as an orange section at the top of every page) please re-verify your email address using the form provided in the section and it will go away. It will not go away until you do this, however, and at some point down the line, we will actually block access to your account until you provide a working email address again. As I said, bounced emails cost us time and money which we'd rather not have to worry about.

Thanks for your understanding.

66 comments

  1. chris270613
    chris270613
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    • 220 posts
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    I have Managed to Do it..Now I can Download through Nexus with NO Problems..Meant to Tell you Sooner,however as Usual I Forgot to,so Apologies for Not Getting in Touch at the Time..Not Sure Just What I did,but Received a "Link" to Change my Password and it All went Well..Have Also Installed Latest Version of "Nexus Mod Manager" (NMM),although I still Keep getting Messages that it Can't be Updated and of Course I keep Receiving this Latest Message Regarding "Bouncing E-Mails",yet I have Never had a Problem with E-Mails being Returned..Before I go I have JUST Recalled what I Did and it was that I Logged Out of Nexus Entirely and Tried to Log Back In the Following Day,then Received a Message saying my Password was Incorrect and an E-Mail was being Sent with a "Link" to Change it to Something I would Remember....The "LINK" was What I Needed and Many Thanks to Whoever E-Mailed it to Me..I Also Renewed my Membership Earlier than was Needed,as I Knew that I would Forget about it IF I Hadn't Done..I Very Rarely Check for E-Mails Sent from Anyone and have Just Read that IF I don't Verify it,I will be Blocked,which is Rather Upsetting as I haven't Done Anything Wrong..I have NO Idea on How to Verify it,but will Log In Tomorrow and See IF I can do it....
  2. chris270613
    chris270613
    • member
    • 220 posts
    • 3 kudos
    I have a Problem with my Nexus Account and have Requested Advice on How to Rectify it,but have had NO Help from Anyone..This Causes Difficulty in that I Log into Nexus in the Normal Manner with E-Mail Address and Password (does it Automatically with Google Chrome),yet when I Attempt to Log in via Nexus Mod Manager it won't Accept my Password..I Have Attempted to Change this in Account Settings and Create a NEW Password,which would Link them BOTH (Nexus/Mod Manager),but am Unable to Remember my Original Password (Memory Loss as a Result of a Head Injury) and can't get Anywhere..As a result I am having to Download ALL Mods Manually and have been Doing it in This Way Since Last Year..I Now have Files/Mods ALL Over the Place on my Gaming PC..I Assume that IF I Create a NEW Account with a NEW Password,then Everything will be Back to as it was OR Have I Misunderstood this Message,which is Quite Easy for Me to Do,with my "Memory Loss"..The Other Problem which I have,is that I will Forget that I have Posted this Message almost as Soon as I Click on "Submit" and it May be Quite Some Time before I Remember this (Or Not at All)....
    1. chris270613
      chris270613
      • member
      • 220 posts
      • 3 kudos
      May 27th..Have Just Read this Message and Many Thanks for Helping..Sadly I have got Nowhere and will Attempt to Explain what I am Doing..I Launch Nexus Mod Manager and at the Lower Left Corner is a symbol in RED which I Assume Denotes a Human Torso,so I Click on this to Log-in,where a Box Appears with my UserName already on View and it asks for my Password and this is Where I am Getting Stuck,in that I Try to Input the Password which I Set up Last year (I Think) when I Changed Internet Provider from @virginmedia.com TO @btinternet.com..I am then Receiving a Message Saying--"Login Error:Unexpected Response from the Nexus Login Server-Please try Again Later" (Without Quotes) and I don't Understand this Message..I will Click on the Link Provided Above and See if it Helps in Any Way..The Only Problem is IF I Log Out of Nexus Altogether,will I be Able to get back IN or will it Say that I NO Longer Exist..Have just Realised that my Yearly Subscription is Almost Due and Of Course,I will Renew it as I always do PLUS I am Considering Buying a NEW Gaming PC (most Likely an Alienware Aurora),as I Thoroughly Enjoy my Gaming..Thank-you for Replying and Offering to Help and WILL Look at "News/13481" to See How it can Help....
  3. SirSalami
    SirSalami
    • Community Manager
    • 4,822 posts
    • 102 kudos
    I have a Problem with my Nexus Account and have Requested Advice on How to Rectify it,but have had NO Help from Anyone..This Causes Difficulty in that I Log into Nexus in the Normal Manner with E-Mail Address and Password (does it Automatically with Google Chrome),yet when I Attempt to Log in via Nexus Mod Manager it won't Accept my Password..I Have Attempted to Change this in Account Settings and Create a NEW Password,which would Link them BOTH (Nexus/Mod Manager),but am Unable to Remember my Original Password (Memory Loss as a Result of a Head Injury) and can't get Anywhere..As a result I am having to Download ALL Mods Manually and have been Doing it in This Way Since Last Year..I Now have Files/Mods ALL Over the Place on my Gaming PC..I Assume that IF I Create a NEW Account with a NEW Password,then Everything will be Back to as it was OR Have I Misunderstood this Message,which is Quite Easy for Me to Do,with my "Memory Loss"..The Other Problem which I have,is that I will Forget that I have Posted this Message almost as Soon as I Click on "Submit" and it May be Quite Some Time before I Remember this (Or Not at All)....

    Hey chris270613. Sorry you've had such issues finding support with this. Please try to login with NMM using your username, rather than your email address. This will likely resolve the issue. If not, you may need to update your NMM. More info can be found here: https://www.nexusmods.com/news/13481

    Hope this helps! If you have any issue with this, please feel free to PM anytime. Thanks!
  4. falconcpd
    falconcpd
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    I did not understand very well. So I have to create a new account, or what do I have to do to fix the problem with my current account? Update nexus mod manager?
    1. rblood01
      rblood01
      • premium
      • 71 posts
      • 2 kudos
      If I understand this correctly, all that is needed to be done is to verify that the email attached to your Nexus account, is a valid account you can access. Not an old or invalid account.

      The rest is just an explanation that you can turn off various notifications if you are getting annoyed by them being sent to your mail box.
  5. blake55107
    blake55107
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    • 3 posts
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    I Just downloaded and installed the new version of NMM and the login problem went away.
    1. Carinth01
      Carinth01
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      • 1,155 posts
      • 49 kudos
      Same here, after updating NMM the login issue went away.
    2. MysticSong
      MysticSong
      • supporter
      • 199 posts
      • 2 kudos
      Same, however now NMM crashes upon opening scripted mod installers. For me, at least. But this isn't the place to talk about it.
  6. ir0nt34cup
    ir0nt34cup
    • member
    • 1 posts
    • 0 kudos
    I have the 0.63.14 version of Nexus Mod Manager. I try to update it through the Manager Desktop App and I get a error saying "an not reach the update server " and I try to log in via the version I've, it's not letting through the Nexus's server. I can't download any mods or update the app. please help!
  7. dragonreborn853
    dragonreborn853
    • member
    • 96 posts
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    Since this has been done my nexus mod manager has been unable to log in. i have not got a notice to update my email can anyone help me to resolve this issue
  8. leaff7
    leaff7
    • BANNED
    • 50 posts
    • 0 kudos
    uhh sorry but can you explain to me what am i supposed to do?
  9. patrickroutier714
    patrickroutier714
    • premium
    • 2 posts
    • 0 kudos
    Bonjour à vous et grand merci pour votre bon travail. je ne parle pas anglais non plus désolé. depuis aujourd'hui je peux me connecter sur le site mais impossible de charger quoi que ce soit je n'ai plus de mot de passe valide quand NMM me le demande... pouvez vous me dire quelque chose à ce sujet. Merci. bonne continuation...
  10. fftfan
    fftfan
    • supporter
    • 665 posts
    • 5 kudos
    Thanks a lot for this because it turned out I did have an email assigned that I no longer used. I've never gotten any bounce notification surprisingly, but now I've gone and updated it so all should be well.
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